Terms of service

nestr is run by Nestr Pets Ltd, company number 17091543, registered at 3rd Floor, 86-90 Paul Street, London EC2A 4NE. You can reach us at hello@nestrpets.com, or through Help once you are signed in. These terms are the agreement between you and us when you use nestr. How we look after your information is in the privacy notice.

nestr is where cat owners in London find someone to look after their cat at home. The sitting itself is done by the sitter, not by nestr. nestr introduces the two of you, handles the payment, and keeps the record of each visit.

Sitters are not employed by nestr. They are independent: they set their own price, choose which bookings to accept, and are responsible for the care they give and for their own tax.

nestr has opened for profiles: owners can tell us about their cats, and sitters can build their profile. Sitter checks and bookings come next, and if you asked us to, we will email you when bookings open. Until then, nothing on nestr can be booked or paid for.

• You must be 18 or over to have an account.
• One account per person. You can be an owner and a sitter on the same account.
• What you tell us must be true and kept up to date, especially anything about your cat’s health or how to get into your home.
• Keep your password to yourself. Tell us straight away if you think someone else has used your account.

Before a sitter can take bookings, their identity and right to work in the UK are checked through TrustID. That is what “checked” means on a profile. It is not a criminal record check, and nestr does not claim it is one. Some permissions to work in the UK end on a date; we check again when they do.

• Look after each cat as the owner has asked, and follow their checklist on every visit.
• Record each visit in nestr, with the photographs it asks for, so the owner knows it was done.
• Use an owner’s address and access details only for their booking.
• If you cannot do a visit, say so in nestr as early as you can.

• Tell your sitter everything they need: food, medication, where your cat hides, and how to get in.
• Give an emergency contact before your first booking: someone nearby who can step in if your sitter cannot reach you.
• Make sure your sitter can get in at the times you booked.

You ask a sitter for the days you need, and they accept or decline. Before you confirm, you see the full price: the sitter’s own rate and nestr’s booking fee. A sitter sees what they will earn after nestr’s commission. When and how your card is charged is shown before you confirm, and a booking is only confirmed once its payment is secured.

A sitter is paid for the visits they did and recorded, after the last visit. If a visit is missed, that visit is refunded to the owner in full, including nestr’s fee on it. What a cancelled booking pays, for owners and for sitters, is in the cancellation and refund policy.

A sitter sees your full address only once you have confirmed a booking with them. Before that they see only the first part of your postcode. How a sitter gets in is shared through nestr and deleted when the booking is over.

Your profile, photos, messages and reviews stay yours. You let us show them on nestr to the people they are meant for, for as long as they are there. Do not put anything on nestr that is untrue, unkind, or not yours to share.

Bookings between people who met on nestr are made and paid for on nestr. That is what keeps the checks, the visit record and the refunds in place for both of you.

Tell us through Help. Every visit carries its times, a location reading and photographs, so there is a record to look at rather than two accounts of the same afternoon.

nestr is not an insurer. The sitter is responsible for the care they give. We are responsible for running nestr with reasonable care and skill, and nothing in these terms limits your rights as a consumer under UK law, or our responsibility for anything the law does not let us exclude.

You can close your account at any time by writing to hello@nestrpets.com. Bookings already under way finish, and money already held is settled in the usual way. We may suspend or close an account that breaks these terms or puts a cat or a person at risk, and we will tell you why.

If these terms change in a way that matters, we will tell you by email before the change takes effect. They are governed by the law of England and Wales, and you can bring a claim in the courts of the part of the UK where you live.